ALL items sold on Cowboom include a 7-day "as advertised" guarantee.  
 
We guarantee the item you purchase is in the condition advertised as reasonably described in the listing, or you may request an RMA to return it. If the item is not as advertised, we will either repair or replace the item. If these options are not available we will refund the purchase price including shipping.
  
 
  • No Refunds or Exchanges on items returned without an RMA (Return Merchandise Authorization).
  • No RMA will be issued more than 7 days after you receive the item.
  • No Refunds or Exchanges on purchases of SOFTWARE or Software LICENSES.
  
  Credit Card Verification  
  Upon submission, your credit card will be immediately charged and refunded $1.01  
 
To avoid fraud, we require a valid credit card on file prior to purchasing or bidding on auctions. We will notify you if your credit card information did not pass risk controls. Your $1.01 authorization was immediately refunded back to your credit card account, however it may appear on your bank statement for up to 30 days until your bank applies the refund.
  
         
  Sales Tax  
  Sales Tax will be charged on most items to the conttinental 48 states.  
 
The seller of record for these items is obligated to charge sales tax because of physical presence in all 48 continental states. Sales Tax will be calculated based on the ship-to address on the order, and will include state and local sales taxes where applicable.
  
         
  Shipping and Handling  
  Most items ship within 2-3 business days.  
 
We can ship to any street address within the continental United States. We do not ship to APO, FPO, or PO Box addresses. To ship your order, we will use the carrier of our choice, and transit times typically 5 to 10 business days depending upon the distance from the shipping point.
 
         
  Items not as advertised  
  Items not as advertised must be reported to us within 7 days of receipt of the item.  
 
Minor cosmetic defects, packaging, missing non-essential parts, or specification discrepancies that do not affect product fitness are not covered by this warranty. No product guarantee is offered to customers outside of the USA. Batteries and software are not covered by this guarantee.
  
         
  Freight Damage on items shipped with optional insurance.  
  Freight-damaged items must be reported within 48 hours of receipt of shipment.  
 
Freight Claims will be filed by us on your behalf, and a repair or refund will be made when the carrier approves the claim.
 
         
  Product Condition Codes  
  Star Ratings (Physical Condition of product)  
 
None, New
Like New
Almost new, minor signs of use
Overall good condition
Some fine scratches or minor scuffs
Some scratches and/or signs of use
Significant scratches or scuffs
Item has dents or dings
Item is cracked or dented
Item is physically broken
  
         
  Returns Process:  
 
  1. Carefully read the product description on the auction, to ensure the item was not advertised with the defect.
  2. If the item has a manufacturer warranty, contact the manufacturer for support and/or warranty repairs. Manufacturer repairs are often completed faster than returning the item to us and having us send it to the manufacturer for repair.
  3. If the item cannot be repaired by the manufacturer, contact us for an RMA (Return Authorization).
  4. Once we have issued the RMA, you have 14 calendar days to return the item to us, or the RMA will be cancelled.
  5. Upon receipt of the RMA, we will inspect the item and (at our option) do one of the following:
 
 
  • (if a replacement is available) we will ship a replacement item, that matches the original advertisement OR
  • We will repair the product and return it to you OR
  • We will refund your original purchase price of the item.
  
 
if the item is not defective, or is otherwise "as advertised" - we will notify you, and the item will be shipped back once you have paid the additional re-shipping and handling costs.
  
         
  To return an item under this return policy, please contact Cowboom Customer Service.