- Product Definitions
Product Definitions
New Items
  • Items may be factory sealed or in brand new condition without the factory seal.
  • The item is in unused new condition and functioning perfectly.
  • New items always have a product grade of "10".
Open Box Items
  • Categorized as "Pre-Owned" but labeled "Open Box" in the notes when you select "Choose Best Available".
  • Open Box items are Best Buy products that have been returned, served as an in-store display, or were opened for inspection.
  • Tested to ensure proper functionality and include all of their parts.
  • Please note Open Box items may not come with their original packaging.
  • Open Box items have a product grade of "9" (Like New).
Refurbished Items
  • Previously-owned items that have been restored to a standard as close to its original condition as possible.
  • Most Refurbished items sold on CowBoom have been processed at a Best Buy facility.
  • Refurbished items will always be graded as a "6", "7", or "8".
  • Please note that product grades are displayed for refurbished items after you click "Add to Cart".
  • All Refurbished items are sold with a charger but may not have all of the other original accessories included.
  • Pay attention to the notes stating "Included" and "Not Included" for the individual refurbished item you are viewing.
Pre-Owned Items
  • Items previously purchased, opened and operated that have been returned.
  • When a pre-owned item is processed by CowBoom, it is tested at a Best Buy facility for full functionality.
  • Pre-Owned items are graded from 4 through 9.
  • When viewing pre-owned items, pay attention to what’s "Included" & "Not Included" after selecting "Choose Best Available".
Grading Scale for Open Box, Pre-Owned and Refurbished Items:
When you select an item marked "Pre-Owned" or "Refurbished" there will be an associated product grade based on a scale of 4 - 10. Please note the grade for refurbished items will be displayed in your cart prior to check out.

10 - Brand New
9 - Like New
8 - Almost New, minor signs of use
7 - Overall good condition
6 - Some fine scratches or minor scuffs
5 - Some scratches and/or signs of use
4 - Significant scratches or scuffs